Customer Relationship Management (CRM)

FEATURES OF ENQUIRY MANAGEMENT :

  • New/Existing client Management
  • Track Enquiries.
  • Track Response to call/email, MOM, Quotation and negotiations, Conversions, Reason for non conversion, Ticket/Issue management.
  • Track Sales Team Performance.

Customer Relationship Management helps businesses keep track of their customers and come up with more efficient ways to market them. Customized CRM software can track the enquiries, maintain/update status, maintain to do list, send auto SMS/Email reminders, generate statistics, generate Enquiry conversion ratio details, employee efficiency.

SOFTWARE WILL SAVE THE FOLLOWING DETAILS OF YOUR CUSTOMERS :

  • Name of the company
  • Name of the contact person
  • Company Address – State, City, Pin code, address, landmark
  • Land line no.
  • Mobile no.
  • Email address
  • Customer category
  • Type of Business

SCOPE :

  • Software will generate customized reports as per your requirements.
  • Data export option – data can be exported in excel sheet
  • Send unlimited emails to customers (need SMTP relay)
  • Send sms to customers (sms pack is required)

SUPPORT :

  • We will be providing necessary support whenever required.
  • In case of any software functionality failure, we will fix it as early as possible (within 48-72 hours).
  • We will be responsible for daily backups.
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